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Terms and Conditions


Last updated: February 2025

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1. Introduction
Welcome to Crown and Texture. These Terms and Conditions govern your use of our website www.crownandtexture.com and your purchases of our products. By accessing or using our website, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our services.

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2. Eligibility
To use our services, you must be at least 18 years old or have the consent of a parent or guardian. By placing an order, you confirm that you meet these requirements.

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3. Orders and Payments

  • All orders are subject to availability and acceptance. We reserve the right to cancel orders at our discretion.

  • Prices are displayed in GBP (£) and include VAT where applicable.

  • Payment must be made at the time of purchase using accepted payment methods, including credit/debit cards and PayPal.

  • If a payment is declined, we reserve the right to cancel your order.

  • Once an order is placed, you will receive an email confirmation. This does not constitute acceptance of your order; acceptance occurs when your order is dispatched.

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4. Shipping and Delivery

  • We offer standard and express shipping options. Estimated delivery times will be provided at checkout.

  • Delivery times are estimates and not guarantees. Delays may occur due to external factors.

  • We are not responsible for lost or stolen parcels once they have been delivered.

  • If your order is undelivered due to an incorrect address, you may be charged additional fees for re-delivery.

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5. Returns and Refunds

  • We accept returns within 14 days of delivery, provided the item is unused, in its original packaging, and in resalable condition.

  • Customers must contact us at [insert contact email] to initiate a return.

  • Refunds will be issued to the original payment method within 7-14 business days upon receipt of the returned item.

  • We do not accept returns on used or opened products due to hygiene reasons.

  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

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6. Product Descriptions

  • We make every effort to ensure product descriptions and images are accurate. However, colours and appearances may vary slightly due to screen settings.

  • We are not liable for any discrepancies between product descriptions and customer expectations.

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7. Promotions and Discounts

  • Promotional offers and discount codes are subject to specific terms and conditions.

  • Discounts cannot be applied to past purchases or combined with other offers unless stated otherwise.

  • We reserve the right to modify or cancel promotions at any time.

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8. Intellectual Property

  • All content on our website, including text, images, logos, and designs, is owned by Crown and Texture and protected by copyright laws.

  • You may not copy, reproduce, or distribute any content without our written permission.

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9. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

  • Our total liability for any claim is limited to the amount paid for the product in question.

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10. Governing Law

  • These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.

  • Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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11. Changes to Terms and Conditions

  • We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated date.

  • Continued use of our website constitutes acceptance of the revised Terms.

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12. Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
Crown and Texture
Email: customercare@crownandtexture.com

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